People often wonder what an air charter services broker does. By definition, an air charter broker is an individual or entity that acts as an agent for clients to secure specific services. Once the service is arranged, the broker earns a commission. These brokers are tasked with sourcing the ideal aircraft by leveraging their access to FAA Part 135 air carriers and operators, ensuring the right type of air charter is arranged for the client.
While this may sound straightforward, there are numerous factors to consider when identifying suitable charter solutions. Clients typically expect the process to be time-efficient, which can be challenging as brokers must navigate a vast network of charter operators and their fleets to find the best option. Cost and functionality are also critical. The aircraft must not only fit the client’s budget but also meet their specific needs. For instance, a business charter might require an executive airliner to comfortably seat multiple passengers and potentially travel across continents.
Another consideration is the location of the aircraft. Brokers aim to find the closest available option to the client’s departure point. If no suitable aircraft is nearby, the broker must arrange for one to be relocated, potentially incurring additional fees. Furthermore, clients may request additional amenities or customization, such as company branding, which could add to the cost. With budget constraints in mind, the broker’s role becomes even more intricate.
Throughout this process, it’s crucial for the broker to emphasize their fiduciary responsibility to the client. They must assure clients of their commitment to transparency, particularly regarding costs. Most air charter brokers and operators are willing to provide clients with a detailed, itemized estimate before finalizing the charter reservation.
To further benefit clients, the National Business Aviation Administration (NBAA) has established guidelines for air charter brokers. These guidelines ensure brokers operate in their clients’ best interests while also protecting the brokers’ business interests. This dual focus helps maintain trust and professionalism in the industry.